Shipping Policy

Please note: During sever weather condition, transit time may be unavoidably delayed. This includes expedited shipping methods, such as Overnight and 2nd Day services. If this is to occur, the shipment will be delivered as soon as possible. Shipping charges are nonrefundable in these cases.

All orders are processed + shipped within 3-5 business days. Once your item(s) has shipped you will receive an email with a tracking number. If you do not receive an order confirmation email after 5 minutes, please check your spam folder.

All orders are mailed via USPS. Due to the current circumstances with COVID-19, USPS is experiencing shipping and delivery delays. Delivery of orders may take up to 10 business days.

Eclectic Relaxation is not responsible for any lost or stolen packages after delivery has been made. If you received an email that your package was delivered and you have not yet received your package, please contact your local USPS Post Office.

All shipping fees are automatically calculated at checkout and are dependent on where you live. Please note the shipping times estimated at checkout are not guaranteed by Eclectic Relaxation as items are shipped by USPS and FedEx. Eclectic Relaxation is not liable for items damaged in transit but is able to replace any items damaged for you or a refund will be given to your account. If you need your item faster please do not choose FREE SHIPPING at checkout but a faster shipping method.

We are currently shipping to the United States and Canada only, at this time.

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. You can only be refunded for the cost of the item if you wish to have it not resent to you. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. Eclectic Relaxation is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.